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Quick Look FAQ

How do I know what skates to buy?

Check out our easy guides to help in choosing the right skates for you skater. Age, weight, ability level, size, foot shape, budget and goals are all considered in making an informed decision. You can also contact us at Info@skaterslanding.com or on the Website chat line for individual, more detailed information and suggestions.

Can I return them if they don’t fit or my coach is not happy with the choice?

If you followed all the guidelines and suggestions for a proper fit but the skates just won’t work for your skater, you may return UNUSED, UNSHARPENED skates within 30 days of purchase.  Check our return policy for details.

What forms of payment do you accept?

Skaters Landing takes all major credit cards plus PayPal.

How do you ship merchandise?

 Orders are generally shipped by USPS, however UPS may be requested for certain areas. PO boxes and APOs will be shipped by USPS Priority and Overseas/International orders require individual consideration

How long will it take for my order to arrive?

Typically orders will be shipped by USPS within 24-48 hours. In order to expedite an item which is not in current inventory, we may have the manufacturer ship it to the customer directly. Some merchandise is considered a “Special Order”, which means it need to be produced by the manufacturer, and may take up to 6 weeks or longer to complete. You will be notified if this is the case, and asked if you wish to substitute a different, more readily accessible item. Delivery time depends on the distance from our main e-commerce center in Connecticut. East Coast is 1-2 business days, Midwest and South are 2-3 business days, Southwest and West are 4-5 business days by standard USPS. USPS priority is 2-3  business days. Please note weekends are not counted as business days.

Can I expedite shipping?

Expedited UPS shipping is available for a flat fee of $50.00 for 3 day select. 2 day and overnight service is also available for most areas, please contact our service center  and info@skaterslanding.com for a quote.

How can I track my order?

Customers will have tracking number provided when orders are shipped. Tracking is often not available until boxes reach the disbursement center. Customers will also be notified of any delays or exceptions due to inclement weather or holidays.

Do you offer professional discounts?

Coaches and professional tour skaters may qualify for a discount. Please contact our representative at Info@skaterslanding.com for specific details.

What if I'm on a real budget and want to purchase a discontinued model or Pre-owned skates?

 We have special bargains available in our Skaters Landing Outlet Shop on Ebay. Discontinued stock models and gently used skates may be purchased with exceptional discounts. All items are available for try on and purchase in our Greenwich store as well as purchased on line. https://www.ebay.com/str/skaterslandingoutlet

What if I have questions about my order?

We would be happy to answer any questions! Our representatives have been in the skating industry as professionals, technicians, coaches, tour skaters, and skate parents for many years and are well versed in all facets of figure skating. You can use “Live Chat “or email our service center at Info@SkatersLanding.com if you have any questions relating to your order or merchandise choices.

Can I purchase a gift card in any amount?

Almost, gift cards are available in amounts of $25.00, $50.00, $75.00 and $100.00. Some personalization is available. Just let us know the name of the recipient, the amount, from whom and any personal message. We’ll dress it up for a birthday, anniversary or special reward for landing an axel! It will include a personal code to insert at check out. All Gift cards will be sent by email, so make sure we have the proper information for the recipient. We can also email it to the purchaser so that they may print it out and include in a card.

Am I charged tax on my order?

Only shipments to Connecticut are charged state sales tax

 

For more information about figure skating equipment, read our other guides or contact us. We're always happy to help!